MongoHQ Email Support

We offer email-based support for all of our users, and do our best to respond to tickets within 24 hours, most times much quicker. We answer tickets from customers with dedicated deployments first, paid shared databases second, then move on to free account support. When support volume is high, response times may be slower.

Let us know if its critical

If you are seeing an issue that is critical in nature, please let us know when you submit a ticket. That way, we can better prioritize impacting problems as compared to general questions. Also, please try to let us know what database your ticket is in reference to. This is a big help for our support and operations teams.

Phone Support

If you need phone support, we have premium plans available that offer this. View: MongoHQ Premium Phone Support for more information.